Shipping policy

Last updated: January 2026

At Care-Glow (care-glow.com), we are committed to delivering your order as efficiently and reliably as possible. Please review the policy below for details regarding processing times, shipping methods, delivery estimates, tracking, and delivery responsibilities.

1) Order Processing Time

Orders are generally processed and dispatched the next business day after placement.

In exceptional circumstances—such as high order volume, peak seasons, supplier restocks, or internal stock transfers—processing may take up to 5 business days.

You will receive a dispatch confirmation email once your order has been shipped.

2) Shipping Methods

Care-Glow offers the following shipping options:

A) FastLine Delivery

FastLine Delivery is our priority delivery option designed for faster handling and shorter transit times:

  • Processing time: up to 5 business days

  • Delivery time: less than 10 business days (after dispatch)

B) Standard Shipping

Standard Shipping is the most economical option and may involve longer transit times depending on logistics and destination:

  • Estimated delivery range: 10 business days to 4 weeks (after dispatch)

Delivery timelines are estimates and may vary depending on destination, stock location, and carrier conditions.

3) Shipping & Delivery Locations

To provide the most efficient service, we ship from local warehouses whenever possible. If an item is temporarily unavailable locally, your order may be shipped from one of our international fulfillment locations, including:

  • Europe (EU)

  • Asia

  • America

This approach supports availability and continuity of supply while maintaining standard fulfillment procedures.

4) Estimated Delivery Time

Delivery times may vary based on product availability, shipping method selected, destination, and carrier performance.

  • Some orders may arrive as soon as 2 business days after dispatch (where local stock and logistics allow).

  • FastLine Delivery aims to deliver in less than 10 business days after dispatch.

  • Standard Shipping typically delivers within 10 business days to 4 weeks after dispatch.

If delays occur due to logistics disruptions, public holidays, customs processing, weather conditions, or stock allocation, our support team may notify you by email when appropriate.

5) Shipping Costs

Shipping costs (if applicable) are clearly displayed at checkout before payment is completed. The exact shipping fee depends on your destination and the shipping method selected.

6) Tracking Information

Once your order is dispatched:

  • A tracking number will be sent to you by email, and/or

  • You may track your parcel directly through our website.

Please note that tracking updates may require 24–72 hours to appear after dispatch, depending on the carrier.

7) Delivery Issues & Responsibility

Please note the following:

  • Delivery times are estimates, not guaranteed delivery dates.

  • Delays may occur due to factors beyond our control (carrier delays, weather, customs clearance, peak periods, or holidays).

  • Customers are responsible for ensuring the shipping address provided is complete and accurate. Incorrect or incomplete addresses may result in delays, failed delivery, or return-to-sender events.

In the event of a significant delivery issue, our support team will provide reasonable assistance in line with standard e-commerce practices and carrier procedures.

8) Contact Information

For any questions related to shipping or your order, please contact us: